Previously Relate Severn and Wye
Same experts new name
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Previously Relate Severn and Wye
Here are the answers to some frequently asked questions.
If you can’t find what you are looking for please contact us.
What is the cost of our therapy services?
We are a charity and don’t make a profit from the services we provide. We currently charge between £60 and £90 for each counselling session. We do from time to time receive grants so we can offer bursaries to those on low incomes.
To find out if you’re eligible for a bursary please contact us.
What is the difference between ongoing therapy and one session therapy?
One Session Therapy is a type of counselling for adults aged 18 and above, focusing on a very specific area of a relationship. In a single hour-long session, individuals or couples work closely with a counsellor to address one clearly defined aspect of their relationship. It is not suitable for relationships impacted by abuse, control, or if someone is attending the session against their will.
Where can I see a counsellor in and around Hereford, Worcester & Gloucester?
Our main Centre is in Worcester, just off the city centre in Castle Street. We also offer counselling clinics across the three counties. If you live anywhere from Ludlow in the north west to the Cotswolds in the south east we will have a clinic near you. We are your local Relationships England and Wales centre. See our clinics page for more information.
How do I make an appointment?
We will ask you to pay when you book your appointment. You can pay by a debit or credit card in person or over the phone, or via the online payment link that is sent to you.
At the end of each session your counsellor will confirm your next appointment. Alternatively, our Admin Team might contact you to do this. You will be asked to make payment to secure your appointment. We have long waiting lists for our service, unfortunately this means that if payment has not been received by 48 hours before your appointment is due to take place, it may be withdrawn and offered to another client.
The Relationship Therapy Centre (previously Relate Severn and Wye) is a registered charity and a not-for-profit organisation. We rely on clients’ contributions to provide our services as we receive no government funding. It is our normal practice to operate a strict pre-payment policy as we must still pay the costs of the counsellor, room hire and other fees if you do not attend.
How do I cancel an appointment?
A course of counselling requires regular attendance. We ask you only to cancel your scheduled appointment in exceptional circumstances. If you are unable to attend, we require 48 hours (two working days) notice. There is an answer-phone available to leave any messages. Please call 01905 28051 or send an email to us at: reception@trtc.org.uk
It is important for clients to note that refunds cannot be given if an appointment is cancelled outside of the 48-hour timeframe. Appointments can only be cancelled with our Admin Team and not with your Counsellor.
Admin Desk Opening Hours
Monday to Thursday 9am – 7pm
Friday 9am – 6pm
Saturday 9am – 1pm
There is an answer machine available if the line is busy. We pick up all messages promptly so please leave a voicemail, and we will call you back as soon as we can. Alternatively, you can email us at: reception@trtc.org.uk thank you in advance for your kind compliance with our payment policy.
Making a payment
An email will be sent to you with a link for you to make payment online. Alternatively, you can call our Admin Team on 01905 28051 and make payment by credit or debit card over the phone. If you have any problems or concerns about making payment, please speak to us. Calling you repeatedly to obtain payment takes up valuable admin time and can make you feel badgered – we would wish to avoid this wherever possible.
Do I have to be referred for counselling or therapy by my GP?
No. You don’t need a referral to make an appointment for any of our services. Just contact us and we’ll help find the right service for you.
Can I bring my children with me to my appointment?
You are not able to bring your children with you to your counselling session unless you are having Family Counselling.
Our Centre does not have childcare facilities so you will need to make arrangements for your children before attending your session. We ask nursing mothers to make us aware if they are intending to bring along an infant.
Do I need to do anything before my appointment?
You don’t need to do anything before your appointment. Just come along and our reception team will talk you through the process.
On your first appointment we’ll need you to complete some forms so please arrive ten minutes early to do this.
If you have booked a Telephone or Webcam appointment, we suggest you think about where you can take the call so that you are in a safe place and won’t be overheard.
Is what I say confidential?
Yes. Our services are completely confidential. We will not give your name or any other information about you to anyone unless someone’s personal safety is at risk.
Can I come to counselling on my own?
Yes. Our counselling sessions are for individuals, couples or families. You may want to come to some sessions alone, with a partner or with your family members.
Transform your relationship today. Call us on 01905 28051
“I have found the experience has been helpful to us both and I have felt supported as an individual as well as one half of a couple.”
“It has helped hugely.”
“Thank you – you have been great.”
